Info, resources, advocacy. THANKS for your support!

Find more information about COVID-19

Sound Times is open to help you by phone or in person

Starting May 31 - Open 9:00-5:00

Our rights: Health information privacy

Your Health Privacy Rights

  • Hospitals, doctors, mental health agencies etc. have obligations to protect privacy.
  • Enforced by the Information and Privacy Commission (//
  • Ontario’s health privacy legislation is the Personal Health Information Protection Act(PHIPA), establishes a set of rules regarding your personal health information (PHI).

PHIPA gives you the right to:

  • be informed of the reasons for the collection, use and disclosure of your personal health information;
  • be notified of the theft or loss or of the unauthorized use or disclosure of your personal health information;
  • refuse or give consent to the collection, use or disclosure of your personal health information, except in certain circumstances;
  • withdraw your consent by providing notice;
  • expressly instruct that your personal health information not be used or disclosed for health care purposes without your consent;
  • access a copy of your personal health information, except in limited circumstances;
  • request corrections be made to your health records;
  • complain to our office if you are refused access to your personal health information;
  • complain to our office if you are refused a correction request;
  • complain to our office about a privacy breach or potential breach; and

begin a proceeding in court for damages for actual harm suffered after an order has been issued or a person has been convicted of an offence under PHIPA.


Privacy Tip: Consent

Do you remember signing a consent or getting privacy information when you started with a new doctor, agency or health service?  Did you have a choice to sign the consent if you wanted to receive service? Consent explanations from the IPC Real CONSENT:

  • must be your consent or the consent of your substitute decision-maker
  • must be knowledgeable
  • must relate to the information that will be collected, used or disclosed
  • must not be obtained through deception or coercion

Consent should be time limited and it should only be for certain uses. For example, I want supportive housing but I might not want to have my information shared with a rehab facility. +

Privacy Principles for Health orgs

Key is consent, limited collection, limited use, and accountability / complaints process:

Principle 1 – Accountability

Principle 2 – Identifying Purposes for collecting

Principle 3 – Consent

Principle 4 – Limiting Collection

Principle 5 – Limiting Use, Disclosure, and Retention

Principle 6 – Accuracy

Principle 7 – Safeguards

Principle 8 – Openness

Principle 9 – Individual Access

Principle 10 – Challenging Compliance



Missing and Missed – Report on TPS and missing persons

What happens when someone goes missing and what does not? The Hon. Gloria J. Epstein, Head of the Independent Civilian…
Brown report cover with stars. Text reads "Broken Record The Continued Criminalization of Mental Health Issues"

Broken Record – Continued Criminalization of Mental Health Issues

You may or not be aware that the biggest mental health care provider in Ontario is the prison system. Learn…

Modular Supportive Housing started in October – Livable in January!

City of Toronto has almost completed 56 studio units of modular housing that will provide supports from the Neighbourhood Group…

Lockdown December 26 all across Ontario – High Priority Communities

Toronto has effectively been under lockdown since fall. The lockdown will cover all of Ontario and schools will remain be…

What should we include in the Food Issue?

Food Access, Advocacy, Fun

Create your own user feedback survey